Privacy Policy

1. Who We Are

Top-Tier Turnover LLC (“we,” “us,” or “our”) operates toptierturnover.com and provides turnover cleaning, linen, and amenity services for short-term rental hosts in Seattle and West Seattle, Washington. Questions about this policy can be sent to management@toptierturnover.com.

2. Information We Collect

We collect information you provide directly through our website forms:

• Full name
• Email address
• Phone number
• Property address
• Property details (type, bathrooms, turnovers per month)
• Services requested
• How you heard about us
• Any notes or additional information you choose to provide

We also automatically collect certain technical data when you visit our site, including IP address, browser type, device type, pages visited, and referring URLs — through Google Analytics and Vercel Analytics.

3. How We Use Your Information

• To respond to your quote requests and service inquiries
• To send you a quote or confirmation email
• To schedule and coordinate cleaning services
• To improve our website and marketing
• To comply with legal obligations

We do not sell your personal information to third parties.

4. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics — website traffic and behavior analysis. Google may use this data per their own privacy policy. You can opt out via Google's opt-out tool.
• Google Ads — advertising and conversion tracking. Subject to Google's privacy policy.
• SendGrid (Twilio) — email delivery. Your email address is used to deliver quote confirmations and is processed per SendGrid's privacy policy.
• Vercel — website hosting and analytics. Server logs and performance data are processed per Vercel's privacy policy.

5. Cookies

Our website uses cookies and similar tracking technologies, primarily through Google Analytics and Google Ads. These cookies help us understand how visitors use our site and measure the effectiveness of our advertising. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

6. Data Retention

We retain your contact and quote request information for as long as necessary to provide services and for reasonable business record-keeping purposes, typically no longer than 3 years. You may request deletion at any time (see Section 8).

7. California Residents — CCPA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know — request disclosure of what personal information we collect and how it is used
• Right to Delete — request deletion of your personal information
• Right to Opt Out — we do not sell personal information, so this right is not applicable
• Right to Non-Discrimination — we will not discriminate against you for exercising your rights

To exercise these rights, contact us at management@toptierturnover.com.

8. EU/EEA Residents — GDPR Rights

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access — request a copy of the personal data we hold about you
• Right to Rectification — request correction of inaccurate data
• Right to Erasure — request deletion of your personal data
• Right to Restrict Processing — request that we limit how we use your data
• Right to Data Portability — request your data in a portable format

Our lawful basis for processing your data is legitimate interest (responding to inquiries) and contractual necessity (delivering requested services). To exercise your rights, contact us at management@toptierturnover.com.

9. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, requests, or concerns about this Privacy Policy, contact us at: